Hollowell (ABN 98 645 145 410), trading as Hollowell Clothing, is committed to protecting your privacy. This policy explains how we collect, use, disclose, store and secure your personal information when you use hollowellclothing.com.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at oaic.gov.au.
What personal information we collect
Personal information is information or an opinion that identifies an individual. When you shop with us or contact us, we may collect:
- Your name, email address, phone number and delivery address
- Your order history and details of items purchased
- Correspondence you send us, including enquiries and return requests
- Technical information such as your IP address, browser type and the pages you view on our site
In most cases we collect this information directly from you, through our website, by email, or in person at markets and events. Where we receive information about you from a third party, we will take reasonable steps to make you aware of it.
Why we collect it
We collect your personal information so we can process and deliver your orders, respond to your enquiries, handle returns and improve our website. Where you have opted in, we also use your email address to send you updates about new releases. You can unsubscribe at any time using the link in any email, or by contacting us.
We do not sell your personal information.
Payment information
We do not collect or store your full payment card details. Payments are processed securely by our payment provider, which handles your card information directly. We receive only confirmation of the transaction and the details we need to fulfil your order.
Cookies and analytics
Our website uses cookies to keep your shopping cart working and to remember your preferences. We also use Google Analytics to understand how visitors use the site, which collects information such as pages visited, time spent on the site and general location. This helps us improve the store.
You can disable cookies through your browser settings, though some parts of the site may not work correctly if you do.
Sensitive information
Sensitive information is defined in the Privacy Act to include information about matters such as racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or professional body, criminal record, or health information. We do not seek this information in the ordinary course of running our store. If we ever hold it, we will use it only for the purpose for which it was provided, for a directly related secondary purpose, with your consent, or where required or authorised by law.
Who we share your information with
We share your personal information only where it is necessary to run the store, including with:
- Our payment provider, to process your payment
- Australia Post, to deliver your order
- Our website hosting and platform providers
- Our analytics provider
We may also disclose your information where you have consented, or where required or authorised by law.
Overseas disclosure
Some of the service providers we rely on, including our payment, analytics and website platform providers, store or process data on servers located outside Australia, including in the United States. By using our site and placing an order, you consent to your information being handled in this way. We take reasonable steps to use providers that maintain appropriate data protection standards.
Security and retention
We store your personal information in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure. We keep order records for as long as we are required to for tax and business record keeping purposes, generally a minimum of seven years. When information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it, by emailing contact@hollowellclothing.com. We will not charge a fee for making a request, though we may charge a reasonable administrative fee for providing a copy. We may require identification from you before releasing information.
If information we hold is out of date or inaccurate, please let us know so we can correct our records.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at contact@hollowellclothing.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
This policy may change from time to time. The current version is always available on this page.
Contact us
Email: contact@hollowellclothing.com
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