Returns & Refunds

Where we accept returns from

We accept returns from customers in Australia and New Zealand. Return postage for change of mind returns is paid by the customer in both countries.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

These rights apply to all items, including items bought on sale, and are not affected by the change of mind terms below.

Faulty or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, contact us at contact@hollowellclothing.com within a reasonable time and we will make it right. We cover return postage for faulty or incorrect items.

Change of mind returns

We accept change of mind returns within 30 days of delivery, provided the item is:

Unworn and unwashed
In its original condition with all tags attached
Free from marks, odours, or damage

Return postage for change of mind returns is paid by the customer. We recommend using a tracked service, as we cannot process a return we do not receive.

Sale items

Items purchased on sale can be returned for an exchange or store credit if you change your mind, within the same 30 day window and condition requirements above. This does not affect your rights under the Australian Consumer Law if a sale item is faulty.

How to start a return

Email contact@hollowellclothing.com with your order number and the reason for return. We will confirm your return and send you the return address before you post anything back.

Please do not post an item back without contacting us first. We cannot guarantee we will receive returns sent to an unconfirmed address.

Refund processing

Once we receive your return, we will inspect it and notify you of the outcome within 5 business days. Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card provider, it can take a further few business days for the funds to appear on your statement.