Shipping
Where we ship
We ship Australia wide and to New Zealand.
Dispatch time
Orders are dispatched within 1 to 3 business days of payment clearing. We are a small independent brand, so during new drops or busy periods dispatch may take slightly longer. We will let you know if that happens.
Shipping costs
Australia: Flat rate of $5.00. Orders over $85 ship free.
New Zealand: Flat rate of $15.00. Orders over $100 ship free.
Shipping is calculated automatically at checkout once you enter your delivery address.
Delivery times
We send orders with Australia Post. Once dispatched, delivery timeframes are set by the carrier and are outside our control. You will receive tracking details by email when your order ships.
Lost or delayed parcels
If your tracking has not updated for an extended period, or your parcel appears lost, contact us at [email protected] and we will help you follow it up with the carrier.
Incorrect addresses
Please double check your delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost.
Returns & refunds
Where we accept returns from
We accept returns from customers in Australia and New Zealand. Return postage for change of mind returns is paid by the customer in both countries.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
These rights apply to all items, including items bought on sale, and are not affected by the change of mind terms below.
Faulty or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, contact us at [email protected] within a reasonable time and we will make it right. We cover return postage for faulty or incorrect items.
Change of mind returns
We accept change of mind returns within 30 days of delivery, provided the item is:
- Unworn and unwashed
- In its original condition with all tags attached
- Free from marks, odours, or damage
Return postage for change of mind returns is paid by the customer. We recommend using a tracked service, as we cannot process a return we do not receive.
Sale items
Items purchased on sale can be returned for an exchange or store credit if you change your mind, within the same 30 day window and condition requirements above. This does not affect your rights under the Australian Consumer Law if a sale item is faulty.
How to start a return
Email [email protected] with your order number and the reason for return. We will confirm your return and send you the return address before you post anything back.
Please do not post an item back without contacting us first. We cannot guarantee we will receive returns sent to an unconfirmed address.
Refund processing
Once we receive your return, we will inspect it and notify you of the outcome within 5 business days. Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card provider, it can take a further few business days for the funds to appear on your statement.
Questions
Contact us at [email protected] and we will help.
